Are you a fan of Shein too, well who is not right? But if you are new to Shein, then let me tell you that it is one of the growing online fashion retailers which offers online shopping to its customers. Shein provides a variety of clothing, shoes and accessories for women, men and children as well.
We shop as we like and when we need but at times you can make decisions that you think were not the best and one such decision is ordering clothing, shoes or accessories and wanting to return them. Shein has a good customer-friendly return policy that allows you to return your purchases for a refund or exchange under certain conditions.
So if you have recently bought or ordered anything from Shein and want to return it, then you should be happy because our article below will help you learn more about their return policy and we will also explain at the end how you can return Shein products very easily through this guide.
Shein Return Policy
I know you might be worried about how you can return the product and what not, but before that you need to get familiar with their return policy to understand how you can return the products easily.
| Criteria | Details |
|---|---|
| Eligible Items | Within 60 days after the delivery date, most things are returnable. There are some products that cannot be returned, including lingerie, swimwear and things with a “non-returnable” label. |
| Condition of Item | Items must be new, unworn, and still have all of their tags on in the original packaging. |
| Refund or Exchange | Refunds or exchanges are both options. Select the size or color you want on the return request form if you decide to exchange. |
| Exceptions | Clearance, last sale, and non-returnable merchandise are among the things that Shein does not accept returns for. |
How to Return Shein Items and Get Refund
You can easily follow the below instructions that will guide you to the steps to return shein clothing, bags, accessories or more and get a refund.
- Go to “My Orders” after opening the Shein website or app and logging into your account.
- Next, choose the item or goods you wish to return and the justification for doing so
- Decide if you want an exchange or a refund
- You must choose a return reason if you want a refund
- Shein will offer return guidelines and a return label as soon as you complete the return request.To affix the label to the packaging, print it
- The item(s) should be packaged safely in their original packaging with the tags still on
- Use the carrier listed in the return instructions to send the package
- Shein will complete the refund within 7–15 business days of receiving the returned item(s)
Are Shein returns free?
Shein does not provide free returns, sorry. Except in cases where the item you got is wrong or faulty, you are liable for the return shipping charges.
Does Shein refund money for returns?
When you return an item to Shein, your money will be refunded to your original payment method within 7 to 15 business days. The original shipping charge is not included in the refund amount.
How much does it cost to return to Shein?
Depending on your location and the delivery option you select, the cost of returning an item to Shein may vary. Except in cases where the item you got is wrong or faulty, you are liable for the return shipping charges
Shein refund not received?
You can get in touch with Shein’s customer support to find out the status of your refund if you haven’t received it within the allotted time period.
Can I return an item that I received as a gift?
If you know the order number or the email address of the individual who placed the order, you may return a gift item to Shein.
Can I exchange an item for a different product?
Subject to availability, Shein only permits you to exchange an item for a different size or colour. You must return the original item for a refund and place a new order for the replacement item if you want to exchange it for a different one.
What if I don’t have the original packaging or tags?
All merchandise must be returned to Shein with all tags still on and in the original packaging. Your return might not be accepted if the original packing or labelling are missing.
