CIBIL Customer Care Different Ways to Resolve Queries

CIBIL, a part of the Transunion CIBIL which is Indian’s largest credit information provides the best Customer care services. It is a collective aggregator of more than 5000+ banking services & facilities. It provides companies with credit history and information about the customers to help them make decisions.

While for customers, they provide a score and credit report which identifies customers about their present credit lifestyle. CIBIL helps to make better monetary adjustments allowing them to be able to apply for loans, credit services and more.

It is true that CIBIL is one of the largest credit insights aggregators. Sometimes there are some issues as well that CIBIL customers would face. In those situations, those customers need not worry because the beware has already created with dedicated CIBIL customer care.

This is an essential service ready to serve and help you with your questions, issues, complaints, and more that come along their way. In this article, we will provide you a piece of brief information about the different ways a user can reach out to CIBIL customer care for help regarding their query, and issues to resolve.

CIBIL Customer Care Number

Service Type Contact Details
Helpline Number +91-22-61404300
Support Email Address info@cibil.com
Corporate Office Telephone Number 022 66384600
Dedicated Customer Support Helpline Working Hours 10 AM to 6 PM from Monday to Friday

In case if you need assistance directly from their corporate office then you can talk to their staff directly. Also they do have a dedicated email address for support to which you can email your questions, query and issues.

CIBIL Self Service Portal

Self-service portals have become needful for any service and even CIBIL has adopted this by creating a self-service portal for their customers through which users can post their queries. After that customer can get an acknowledgment number and get a response from dedicated staff in a quick time.

This option would be handy to use when you need to explain your query or issue in detail. User can access the CIBIL self-service portal from https://www.cibil.com/self-service-portal/viewGeneralQueryFormAction.action

CIBIL Grievance Submission

As we all know that no service is free from customer grievance which is highly accepted even by CIBIL.

So, as they want to improve their service through every grievance receive from their customers. CIBIL customer care is one of the reasons why they create a specific page just for letting customers for posting grievances.

CIBIL created three levels of grievance applications that allow customers to decide on the type and apply.

The type of escalation depends upon the time by which your escalation will be quickly responded. If you need the query or issue resolved in a quick time then choose the highest level of escalation.

  • Escalation Level 1 – Response in 15 days
  • Level 2 – Response in 10 days
  • Escalation Level 3 – Response in 8 days

Apply for your CIBIL Grievance from here: https://www.cibil.com/complaints-escalation-procedure/

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