The Good and Services tax is the newly reformed tax that is applicable for not only offline goods but online goods and services making it a Universal applicable tax for India.
Though this tax system GST has been in place for a few years now, there are many customers, business owners and dealers who always have some questions which is why GST helpdesk has been formed.
This is a part of the GST organization and more like helping hands for any questions, queries, complaints, and problems from either the customers or the business owners are truly appreciated.
In this article we will be guiding you through the different means and structure of communication through the GST helpdesk which includes their toll free phone number, grievance & complaint system and email outreach.
GST Helpline phone number
The best possible way to resolve your queries is always to call the service directly and in order to ensure users with better response they’ve come up with a 365 days toll free number with 9 PM 9 9 AM timings.
- 1800 103 4786
- 0124 4688 999
At the same time language barrier has been removed as the customer care service is now available in 12 different languages all across India which include Telugu, Hindi, English, Bengai, Marathi, Tamil, Gujarati, Kannada, Odisha, Malayalam, Punjabi and Assassame.
GST Complaint WhatsApp Number
Please note that the Good and services tax does not have a whatsapp number for getting the problems resolved but till then you can try to call them on their toll free phone numbers directly.
GST Helpdesk Email
There are many of you who are inclined and fine with the resolution being marked on email which is why the organization has also released a set of email addresses handled by their helpdesk that will be responsive to provide you quality feedback and solution on your issues.
GST Grievance Portal – GSTIN Complaint Portal Service
The Goods and Services tax organization have understood and revamped their grievance portal from February 26, 2020 to provide users with a new portal to lodge their complaints that can be resolved in quick time. This is more of a self service portal with very quick turnaround on the queries and questions which you can view under your status using the complaint registered number as well.
Complaints can be of different types from all users and customers including
- Application process approval
- Complaint against taxpayer, company or entity who might be taking more money
- Ledge or register
- Payment – false or wrong payments
- Others – This provides flexibility as any other complaint can be served under this.
Through the GST helpdesk page, you can make your way to the feedback section which can be commonly used to provide the organization with non-compliant but intended feedback that you see as potential to have an improvement in the working of the GST so that it can help you in the future.